The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Maintain client relationships.
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Client relationships are maintained according to organisational guidelines. Completed |
Evidence:
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Changes in client needs are monitored and appropriate action is taken. Completed |
Evidence:
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Client satisfaction, goodwill and trust are achieved by completing all activities according to organisational guidelines, industry standards and client needs. Completed |
Evidence:
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Feedback on company performance and level of client satisfaction is sought to establish an understanding of spatial product and service requirements. Completed |
Evidence:
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Contracts or variations to contracts are implemented according to company requirements and client needs. Completed |
Evidence:
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Client expectations of reliability, punctuality, and product and service delivery are met. Completed |
Evidence:
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Skills and knowledge are updated to accommodate the nature of clients' needs. Completed |
Evidence:
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Satisfy complex client needs.
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Clients are encouraged and assisted to evaluate spatial product and service options to satisfy their needs according to company requirements. Completed |
Evidence:
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Areas of difficulty are identified and remedial action is prioritised according to organisational guidelines. Completed |
Evidence:
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Enquiries and complaints are used as opportunities to re-establish client relationship. Completed |
Evidence:
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Build business contacts and networks.
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Organisations and groups that have the potential to benefit from company products and services are identified. Completed |
Evidence:
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Appropriate contact officers at the companies identified are contacted according to organisational guidelines. Completed |
Evidence:
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Agreed methods of communication and high business standards are maintained with business contacts and networks according to organisational guidelines. Completed |
Evidence:
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Strategies to represent and promote the company's interests and requirements are developed. Completed |
Evidence:
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Project activity is communicated to relevant personnel and supervisory processes are used to monitor activity according to client needs. Completed |
Evidence:
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Activity is monitored to ensure it meets project objectives and client expectations. Completed |
Evidence:
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Client contact is maintained upon project completion to ensure that possible future project activity opportunities are maximised. Completed |
Evidence:
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Work effectively with business contacts.
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Realistic service commitments are set and adhered to according to organisational guidelines. Completed |
Evidence:
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Flexibility in work practices is encouraged when operating under unusual or complex spatial requirements. Completed |
Evidence:
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Situations outside own area of responsibility are referred to appropriate personnel according to organisational guidelines. Completed |
Evidence:
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Communicate advice and pricing information.
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Written and verbal responses are presented according to organisational guidelines. Completed |
Evidence:
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Pricing information for routine specified products and services is provided according to organisational guidelines. Completed |
Evidence:
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Client requirements for follow-up information are attended to promptly. Completed |
Evidence:
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Co-workers and supervisors are promptly advised of work implications. Completed |
Evidence:
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Spatial business documentation is completed according to work procedures. Completed |
Evidence:
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Contact with client, including enquiries and complaints, is recorded and provides an objective record of matters addressed and remedial and other action taken. Completed |
Evidence:
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Client confidentiality is maintained according to company guidelines and client requirements. Completed |
Evidence:
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